Whiteford 2006

This page contains the following information:

Delivery and Returns

Delivery Information

Currently we deliver to the United Kingdom and Northern Ireland only.

All tickets purchased via the Whiteford Festival Website will be dispatched via second class post within 5 working days. Tickets will be sent out to ensure plenty of time for their arrival prior to 16th July 2010. Tickets ordered within 5 working days of the festival will be held for collection on the door. If you have any queries regarding the delivery time for your tickets please contact us on 01579 370559.

Tickets are not returnable.

This information does not affect your statutory rights.

Privacy Policy

This site is secure

Credit and debit card details are not held. All credit and debit card payments are processed through PayPal. Whiteford Music Festival does not have access to your card details at any stage and these are processed solely by PayPal.

Whiteford Music Festival is committed to preserving the privacy of all visitors to our website at www.whitefordfestival.co.uk. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

Information that we collect from you

During the shopping process at www.whitefordfestival.co.uk information will be collected primarily to aid the shopping process and the delivery of goods and services to you but also to ensure we provide you with the best possible service.

When you visit, or order products or services, on www.whitefordfestival.co.uk you may be asked to provide certain information about yourself including your name, email address, contact details and credit or debit card information.

We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.

To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

Use of your information

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.>

Disclosure of your information

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

The information you provide to us may be accessed by or given to third parties who process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Cookies

Cookies are small amounts of information which some websites store on your computer.

We may use technology to track the patterns of behaviour of visitors to www.whitefordfestival.co.uk. This can include using a "cookie" which would be stored on your browser. Cookies may enhance your shopping experience at www.whitefordfestival.co.uk however you can usually modify your browser to prevent this happening. Not having cookies enabled should not adversely affect your shopping experience in any way.

Security and data retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

Your order is encrypted using SSL before it is sent to us and your payment card details are encrypted before being sent to PayPal.

We do not have access to your card details at any stage. We do not store your card details on our server, these are processed by PayPal (secure online payment gateway for credit and debit card processing).

Accessing and updating

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you. We will require proof of identity to release this information.

Changes to our privacy policy

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

Contact

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to tickets@whitefordfestival.co.uk.

Terms and Conditions of Attending Whiteford Festival 2010

The trustees of 'Friends of Stoke Climsland Parish Church' (the Charity) do their utmost to ensure that everyone has a really enjoyable time at the Whiteford Music Festival.  However, for the Charity to comply with the regulations that apply to such an event, we do need to make clear certain points relating to the purchase of tickets: 

  • Pets are not permitted in the auditorium (except Guide Dogs)
  • Tickets cannot be resold, exchanged, refunded or transferred.  It is the responsibility of the ticket holder to check his or her tickets, as mistakes cannot always be rectified.
  • The Charity cannot be held responsible for any tickets that are lost or stolen.
  • The Charity shall be entitled to request visitors to leave the venue at any time or to remove anyone from the venue who, in the reasonable opinion of the Charity, is conducting themselves in a manner inappropriate to their continued attendance.
  • The Charity may photograph and/or film part of the event for the use in publicity for future concerts.  By entering the site, visitors consent to being photographed, filmed or recorded as members of the audience.
  • The use of any other photographic and recording equipment or mobile phones during a performance could contravene copyright licensing and is therefore prohibited.
  • Tickets are sold subject to the Charity’s right to alter or vary the programme due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets.
  • In common with standard practice, we regret that money can only be refunded if a performance is cancelled.  There will be no refund if a performance has to be abandoned because of bad weather, after it has begun.
  • The Charity accepts no responsibility for any personal property.
  • The use of illegal substances is strictly prohibited and any persons found possessing, using or who we suspect to be possessing or under the influence of illegal substances will be refused admission or escorted from the premises.